Trumba Connect FAQs

Trumba Connect is feature-rich, innovative web-hosted software that you can use to publish design-quality website calendars and other event widgets, which you can easily embed into your own website.

You can customize Trumba Connect calendars and other widgets to reflect your brand and all events are interactive. Your site visitors can add your events to their personal calendars, set email and text message reminders, forward events to friends, and take other actions.

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Organizations turn to Trumba Connect when they are looking for the best way to add calendars to their websites. What they discover is that website calendars are only the beginning of what Trumba Connect has to offer. Our innovative publishing process and the customizable event widgets it generates set the stage for all kinds of creative possibilities.

Our current customers use Trumba Connect to:

• Serve as go-to resource for local event content.
• Build user-generated event content.
• Increase awareness of events they sponsor.
• Make events easier to find and remember.
• Register event attendees.
• Inform employees.
• Coordinate workgroup schedules.
• Manage projects and processes.

When you implement Trumba Connect, you may discover some inventive applications of your own.

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You've probably heard of widgets, also known as gadgets or docklets. The Trumba term for widget is spud.

We chose the term spud somewhat facetiously as a play on the concept of mashups. A mashup is a web page that brings together content from more than one source. The IT world borrowed the term mashup from pop music. In the music world, it means combining music and vocals from two or more songs to create a new song.

To understand a Trumba spud, think of it as a window that you add to a page on your website (to create your own mashup). What you see through the window is your event data on the Trumba servers. The exact view depends upon the specific spud that you're using.

Because spuds are windows into your hosted data, changes you make in the Trumba Connect editing environment show up immediately on your website.

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If you sponsor events that you want to promote to the public or internally, or if you want to serve as the dominant resource for local "go-and-do" information, then Trumba Connect is for you.

Our innovative publishing process and the customizable event widgets it generates make Trumba Connect the ideal choice for a wide range of organizations.

On our customer list, you'll find newspapers and other media organizations, colleges and universities, cities and towns, web development organizations, health clubs, corporations, non-profit organizations, hospitals, museums, and more.

• Help me decide if Trumba Connect is right for my organization

You don't. Trumba Connect is Software as a Service. This means that Trumba Connect is delivered as a web-hosted service via a browser.

After you sign up for a subscription, you can immediately begin using the software to publish design-quality website calendars and other event widgets.

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As explained on our Pricing page, one single user Trumba Connect subscription costs $99.95 per month. We also offer pricing by contract if want to purchase multiple licenses, require a service level agreement, would like to pay quarterly or annually, or expect to exceed 1,000,000 page views per month.

To learn more about contract pricing, please contact Sales.

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In general, web-hosted applications, such as Trumba Connect, take much less time to implement than licensed applications. Because Trumba Connect is Software as a Service, the software is already up and running on our data center. All you have to do is subscribe.

For a very simple implementation, you can go from an event data file to a website calendar within an hour. More complex implementations require decision-making and consultation up front to make sure that you set up your calendar, account, and permissions structures in ways that best support your goals. Contact Sales to learn more about our consulting and training packages.

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The Trumba Connect editing environment is intuitive enough for virtually anyone in your organization to use. You can set up a permissions hierarchy that allows you to delegate calendar maintenance to the appropriate personnel while protecting calendar and account settings.

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Definitely. Trumba Connect supports deep customization at a detailed level. We offer you all the tools you need to customize the appearance of the calendars and other event widgets you publish so they reflect your brand and integrate into your website.

When your site visitors interact with your Trumba calendar to add events to their own personal calendars or take other actions, they open a Trumba Event Actions window. You can do some basic customization to this window yourself. Or, you can work with Trumba to create a custom-designed skin. Please contact Sales to discuss this custom Event Actions skinning in more detail.

• I'd like to know more about Trumba Connect features

Because Trumba Connect is Software as a Service, you avoid all of the overhead associated with conventional software, most of which requires the time and effort of advanced IT personnel. You can start setting up Trumba Connect immediately after you subscribe without downloading or installing any software, configuring any servers, or writing any code.

Most likely, you'll want the person who manages your website to set up Trumba Connect, customize your calendars and other event widgets, and embed the widgets into your web pages.

When it comes to calendar maintenance, our editing environment is intuitive enough so that anyone in your organization can keep calendars up to date. Using our permissions hierarchy, you can delegate maintenance to the appropriate personnel while keeping calendar and account settings secure.

If you have questions about implementing Trumba Connect in your specific situation, contact Sales.

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Organizations, such as NYTimes.com and Harvard University, already rely on us. You can too. We've put safeguards in place to ensure that www.trumba.com will be there when you need it. We:

• Offer full hardware and software redundancy to avoid consequences from equipment failures.
• Host your data on an industry-leading Internap network infrastructure that includes intelligent routing through all major Internet backbones to take advantage of carrier availability and the highest levels of bandwidth.
• Provide a server farm that is ready to scale to quickly meet growing customer demand.
• Have a highly qualified Operations team on standby 24 hours a day, 365 days a year to respond within minutes if we receive notification of site outage or severe performance problems.

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Yes. We've taken steps to ensure that the production and network infrastructures that house and transmit your data meet the highest security standards. We:

• House our production equipment in a high-security, reinforced colocation facility that is guarded on site 24 hours a day, 365 days a year, and provides redundant power supplies with battery and generator backups.
• Contract with an independent company to conduct periodic vulnerability scans on external and internal systems.
• Have a dedicated backup server farm that continually replicates customer data.
• Use the best encryption products available to protect your payment information, including 128-bit VeriSign SSL (Secure Socket Layer) Certification.

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